Frequently Asked Questions
Do your phone cases fit all phone models?
We offer cases for most mainstream models (iPhone, Samsung, Google Pixel, etc.). Please check the product detail page to confirm the compatible model before purchasing.
Are your products safe for daily use?
All aybb products are made of food-grade TPU, silicone and other premium materials, free of harmful substances like BPA. They have passed international safety tests.
What is your return and exchange policy?
We provide a 30-day no-risk return/exchange service. Items must be unused and in original packaging. We will cover the return shipping fee for quality issues.
How long does it take to ship my order?
Orders are processed within 1-2 business days. Standard shipping to Europe/USA takes 7-15 business days, and expedited shipping takes 3-5 business days.
Can I clean the printed cases with water?
Yes. You can wipe printed cases with a soft damp cloth. Do not soak them in water for a long time to protect the print from fading.